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Overview:
Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
Overview:
This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
Overview:
Agile has caught the attention of business leaders in the UK and globally as a means of managing change, reducing time to market, eliminating waste and attracting and retaining customers. The question is - what is Agile Project Management and how does it differ from traditional waterfall? What are the roles, skills and competencies required?
This two-day foundation certificate course is concerned with the use of Agile practices in projects, product and software development.
The course is designed to ensure the delegate has suitable knowledge of the core concepts of Agile practices, the Agile values and principles, across a breadth of Agile methodologies. It is not aimed at preparing delegates to implement a specific Agile approach.
Overview:
This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals.
The focus is on individuals becoming more self-aware and identifying how others impact on ourselves and how we impact on other people. Our ability to understand ourselves and others, increases our ability to become for personally effective and influential.
Personal effectiveness and communication skills are key to delivering in our job role, interacting with people, team working and developing teams and individuals. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication.
Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills.
Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing personal effectiveness and influence. The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development tool.
Overview:
This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.
This course involves a high level of delegate participation.
At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques.
Overview:
Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
Public scheduled prices per delegate. All prices +VAT
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Private Courses:
Please contact us for a quote
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M.M. Watmos, Outlook Overview and MS Teams for Attendees
"I am going to implement these skills as fast as possible after the course. "
C.R. Tharsus, Excel Level 2
Which part of the course did you find particularly valuable
"The work with formulas and 'If Statements' is particularly valuable and useful as is how to protect the data, and Data Validation "
J.S. Yorwaste, Excel Level 2
"Very professional and interesting content that has left me feeling confident in my capabilities "
A.B. Durham, Adobe InDesign Level 1
"Very satisfied with the course "
V.K. , Excel Level 3
Following this training what are you going to do differently
"Use excel more for stock levels, validation sheets etc "
G.S. Egger UK Ltd, Excel Level 1 Essentials
Following this training what are you going to do differently
"Work more efficiently using shortcuts and saving time "
B.S. Egger UK Ltd, Excel Level 1 Essentials
"[The trainer] covered the basics of using Power BI in a really accessible manner which was easy to understand. "
L.C. NOCN Group, Microsoft Power BI Desktop
Which part of the course did you find particularly valuable
"Shortcuts, pivots, filters, links "
H.P. GSK, Excel Level 2
What were the most useful aspects of the course
"Learning how to deal with stress and recognise it "
J.F. Welwyn Components Ltd, Stress Management and Powering up Your Mental Resilience
"All was useful and very well explained "
L.O. Labour Party, Excel Level 2
Which part of the course did you find particularly valuable
"All of it because my knowledge of SharePoint was very basic. "
J.F. London Borough of Merton, SharePoint and Teams Overview
Following this training what are you going to do differently
"It will enable me to begin to do more within my current job "
A.S. Wescott Medical Ltd, Google Ads
Following this training what are you going to do differently
"A lot! Wish I could get back all the time I spent struggling with formats and sorting much clearer now and I feel confident it will be so much easier and quicker going forward. Thankyou! "
B.B. Riverford, Excel Essentials
"Looking forward to putting what I've learnt into practice! "
C.G. Northumbria University, Microsoft Power BI Desktop
Virtual Training: What is it?
Watch the video:
Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.
M.M. Watmos, Outlook Overview and MS Teams for Attendees
"I am going to implement these skills as fast as possible after the course."
C.R. Tharsus, Excel Level 2
Which part of the course did you find particularly valuable
"The work with formulas and 'If Statements' is particularly valuable and useful as is how to protect the data, and Data Validation"
J.S. Yorwaste, Excel Level 2
"Very professional and interesting content that has left me feeling confident in my capabilities"
A.B. Durham, Adobe InDesign Level 1
"Very satisfied with the course"
V.K. , Excel Level 3
Following this training what are you going to do differently
"Use excel more for stock levels, validation sheets etc"
G.S. Egger UK Ltd, Excel Level 1 Essentials
Following this training what are you going to do differently
"Work more efficiently using shortcuts and saving time "
B.S. Egger UK Ltd, Excel Level 1 Essentials
"[The trainer] covered the basics of using Power BI in a really accessible manner which was easy to understand."
L.C. NOCN Group, Microsoft Power BI Desktop
Which part of the course did you find particularly valuable
"Shortcuts, pivots, filters, links "
H.P. GSK, Excel Level 2
What were the most useful aspects of the course
"Learning how to deal with stress and recognise it "
J.F. Welwyn Components Ltd, Stress Management and Powering up Your Mental Resilience
"All was useful and very well explained"
L.O. Labour Party, Excel Level 2
Which part of the course did you find particularly valuable
"All of it because my knowledge of SharePoint was very basic."
J.F. London Borough of Merton, SharePoint and Teams Overview
Following this training what are you going to do differently
"It will enable me to begin to do more within my current job"
A.S. Wescott Medical Ltd, Google Ads
Following this training what are you going to do differently
"A lot! Wish I could get back all the time I spent struggling with formats and sorting much clearer now and I feel confident it will be so much easier and quicker going forward. Thankyou!"
B.B. Riverford, Excel Essentials
"Looking forward to putting what I've learnt into practice!"
C.G. Northumbria University, Microsoft Power BI Desktop
Why IT Training Solutions?
Friendly,
knowledgeable
trainers
Adaptable, flexible training solutions: we work along with you to find training which fits your requirements
Small class sizes
Choice of
training locations
100% trainer led
Over 30 years experience training
Your Course Portal
Access your course materials online via your own personal training account*.
We provide customer training in London, our customer Training can be available as scheduled or private training, meaning that you can benefit from training that fits your exact requirements. If you are unsure which customer Training would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.
Private Training
Private Training the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.
Public Scheduled Training
Scheduled Training easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.
If a public scheduled course is not available for customer in London, we can provide private, or onsite, training for you in your location. One way or another, contact us to let us know how we can help or to book your training.
London is a modern city with excellent transport links and a variety of museums, parks and attractions. A varied range of career opportunities open up in London every year as the need arises. The financial district of London exerts a large influence worldwide and is known for its diversity.
A number of leading educational institutions are located in and around London including universities based on economics, languages, arts, drama and many other areas. When it comes to learning Customer, short Customer courses are available in London to help you brush up your skills or learn something completely new.
We provide Customer courses both online, at our training venues and at our clients’ venues in London.
Whilst transport links are numerous, we understand that you may need to be trained in a short time frame, thus enabling you to learn what you need easily and hassle-free. For this reason, we offer tutor-led virtual Customer courses via applications such as Zoom or Teams, which means you can benefit from your Customer training wherever you are in London. Don’t worry if you haven’t used these tools before, we will help you get set up so you can fully benefit from your course.
Contact us online or call 0191 377 8377(Mon-Fri, 9am-5pm)
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